Effective communication is a critical component of today's work environment for the successful professional. this course is designed to ensure the prompt and efficient delivery of learning all formed of communication as well as the effective recovery from any service-related issues that may arise in the work place. In dealing with customers and coworkers, communication is essential, whether it is face-to-face, over the phone, via email or, increasingly, through electronic channels. Through the coaching's expertise and practical knowledge, you will learn the key concepts associated with communication skills and you will be able to:

Key Topics
-Deal with difficult customers
-Recognize how your tone can affect your meaning.
-Use outstanding customer service to generate return business.
-Tips to impress your customers.
-Office Communication in meetings.